Refund policy
Our 30-Day Money-Back Guarantee
We want you to love your Avelle lashes. Wear them for up to 30 days from the day your order is delivered. If they don’t work for your eyes, for any reason, contact us within those 30 days and we’ll give you a full refund of your purchase price.
Wearing them is okay. You don’t need to keep them unworn or in perfect condition to qualify. That’s the point of trying them.
How to request a refund
- Email us at supportavelle@gmail.com within 30 days of delivery.
- Include your order number and a quick note on why they didn’t work for you. It helps us improve.
- We’ll reply within [1–2] business days with next steps.
Do I need to send them back?
For hygiene reasons, we don’t resell worn lashes, so in most cases you won’t need to return them. If we do ask for a return (for example, on unopened items or large orders), we’ll send you a prepaid return label and instructions. Please don’t send items back without contacting us first.
Refund timing
Once your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If it’s been more than 15 business days since approval, email us at supportavelle@gmail.com.
Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us right away with a photo and we’ll send a replacement or a full refund, at no cost to you.
Exchanges
Want a different style? Email us and we’ll help. The fastest way is to request a refund and place a new order for the style you’d like.
Limits
The money-back guarantee applies to one refund per customer or household. Gift cards are non-refundable.
European Union customers
If your order ships to the European Union, you also have the right to cancel within 14 days of delivery for any reason, without explanation, in addition to the guarantee above.
Questions?
We’re real people and happy to help: supportavelle@gmail.com