Shipping policy

Free Shipping on Every Order
Every Avelle order ships free within the United States. No minimum, no code needed.

Processing Time
All orders are processed and shipped within 1–2 business days of purchase. You’ll receive a confirmation email with your tracking information as soon as your order ships.

Delivery Time
Once shipped, orders typically arrive within 4–7 business days. During peak seasons and holidays, please allow a few extra days.

Shipping Locations
We currently ship within the United States only.

Tracking Your Order
Your tracking link is included in your shipping confirmation email. If you can’t find it, check your spam or promotions folder, or email us and we’ll send it again.

Order Issues
If your order hasn’t arrived within 10 business days of your purchase date, or you have any questions about your shipment, email us at supportavelle@gmail.com and we’ll make it right.

Lost or Damaged Orders
If your order arrives damaged or is lost in transit, email us at supportavelle@gmail.com with your order number (and a photo, if it arrived damaged), and we’ll send a replacement at no cost to you.

Questions?
We’re real people and happy to help: supportavelle@gmail.com

We know how much it matters to feel like yourself again. We’ll get your Avelle lashes to you as quickly as we can.

— The Avelle Team